Frequently Asked Questions
When you're planning an event, it's only natural to have questions about the company you hire for your party rental equipment. Below are some of the most frequently asked questions, but if you don't see the answer you're looking for, please feel free to call us.
Why choose Eastside Event Rentals for my event?
We encourage you to check with our competitors and research their prices and rental policies. You'll find that we offer very reasonable rental rates with exceptional customer service. We are helpful, friendly and interested in the success of your special event.
How does a booking work in the online store?
The best way to book an order is through our online store. The online store allows you to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!
Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery, we contact you before your event date to give you exact delivery times).
Once you're ready to book, click checkout. You will now be asked to pay 30% of your total by credit card online to secure your booking. Once you pay the 30% deposit an email will be sent to you confirming your booking. That's it, you're booked. A confirmation email will be sent to you. If you have any questions give us a call (770) 841-8714, or if we have any questions about your booking, we will reach out to you.
How do I pay?
We accept payment through credit card or visa debit online through our store. Or if you have been quoted by us, we will send a 30 % payment request online that also can be paid by credit card or debit.
Booking Instantly Online:
When you book online our system will request a 30 % (non-refundable) deposit to secure the booking.
Payment is due:
Payment is due 7 days prior to your event. At this point, we will authorize the payment from the initial credit card that was used.
Full payment is due for events made less than 7 days in advance.
A credit card and driver’s license to be kept on file are required for renting any items.
Do you offer delivery services?
If you are located in the Metro Atlanta area, we offer delivery only services at this time. Once you book your order, we will call or email you to arrange a delivery date and time. Our employees will verify your order and answer any questions you have about your equipment before she/he leaves.
Delivery is to first floor level for commercial customers and to the garage for residential customers.
If items are requested to be delivered to a different area, up or down steps, onto elevators or over a long distance, additional charges may occur.
Delivery does not include set-up or breakdown of items, unless otherwise stated online in the item description. Setup and breakdown services are available for an additional fee.
In preparation for rental item pick-up, equipment should be stacked and ready for pick-up in the same area where the items were delivered.
Delivery charges are calculated by distance from our warehouse.
Who do I talk to if I have a question or a concern?
You can speak to one of our staff during our normal business hours:
- Mon - Fri: 9am-5pm
If you leave a message by phone or email outside of business hours, we will get back to you ASAP.
How do I know if the items I want are available on my date?
Our website is designed to allow you to book items ONLY if they're available for the dates you've selected for your event. As you add items to the shopping cart, keep in mind that others may be adding the same items to their cart for the same dates – it's important to note that nothing in your cart is reserved until you checkout. At that point you'll receive an automated email confirming your party rentals.
How early can we make our reservation?
The earlier the better. Our items are reserved for rental on a first-come, first-serve basis so we recommend booking your items as soon as possible. For large events, we suggest that you book as soon as you have determined your guest list or at least 2-5 months in advance. For smaller events, usually 2-4 weeks before the date of your event. Please note that October through December and summer months are peak periods and advanced booking is recommended. Early planning ensures product availability.